Refund policy

Please choose carefully before purchasing.

If you have any questions or dissatisfaction with any Talai product, please contact us by email: and let us know the reason for your dissatisfaction so that we are aware of the occurrence so that we can help resolve the situation in the best way possible.

Refunds will be made using the same payment method.

As soon as the return is registered by the store, the refund request will be inserted, using the same payment method used when registering the order.

If the payment was made by Multibanco or MBWay, you will receive, within 48 hours of registering the return, a contact from our services so that the IBAN can be registered for reimbursement by bank transfer.

Late or missing refunds (if applicable)

If you still haven't received your refund after confirming our portion of the refund has been made, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank.

There is often some processing time before a refund is posted.

If you've done all of this and you still haven't received your refund, please contact us to

Return policy

When carrying out exchanges and returns, you must ensure the following:

  • All items must be in the condition in which you received them, without signs of use, with the original labels and the respective invoice.
  • In the case of a return by post, we reserve the right not to reimburse the shipping or return costs. We will also not accept shipments with payment to the recipient.
  • Exchanges or returns of personalized items will not be accepted according to the consumer's specifications.